The FuzziBunz® Warranty
What our Warranty Covers:
- Snap Defects - Lifetime*New
- 1)Snap defects are defined as a snap that has fallen off or does not connect well rendering the diaper defective. At anytime your FuzziBunz lose a snap we will replace the product regardless of when it was purchased.
- PUL (waterproof layer) Defects - Lifetime from 2011* New
- 1)PUL defects include if the waterproof layer has begun to separate and peel away from the cloth layer commonly known as de-laminating. Diapers purchased within the last year warranty period will be covered under the previous warranty - all products purchased in 2012 will fall under the lifetime warranty for PUL.
- Sewing/Workmanship Defects - 1 Year
- 1)This is defined as a diaper that is completely falling apart at the seams and is no longer usable.
- 2)This does NOT cover top stitching that is coming loose as this is due to normal wear and tear on the product.
- 3)This does not cover small snags in the fabric caused by normal wear and tear on the product.
- 4)This does not cover elastic that has lost its elasticity in the Perfect Size although we will teach someone how to replace it.
- 5)This does not cover other minor flaws in fabric over time.
What our Warranty does NOT Cover:
- Sizing Issues
- 1)No diapers will be replaced to do any sizing discrepancy. All diapers should be tried on before use / washing to ensure a good fit. If it does not fit—please contact the retailer from whom you purchased the product for an exchange / return.
- 2)Slight sizing variances in either inserts or the overall diaper. Our diapers are made by real people and from time to time this will happen despite our best efforts. This does not render the diaper unusable and is not considered a defect.
- Leaking
- 1)We will do our best to troubleshoot any leaking problem, however leaking (unless due to de-laminating PUL) is not covered under our Warranty
- Pilling / worn Fleece
- 1)We do our best to ensure the best quality materials go into our product. Too many environmental factors go into the condition of how products wash and wear. Worn or pilly fleece will not effect the function of the product and is not covered under our Warranty.
- Other
- 1)Unless the issue is one of the 3 listed above that fall under our Warranty, no other products will be replaced unless defective under the covered items in our Warranty. We will try our best to help in any way that we can if there are other issues that arise.
If you experience any defects covered by the manufacturer's warranty, please fill out our FuzziBunz® Product Support Form. All warranty requests must have a proof of purchase receipt. NO EXCEPTIONS. Receipt must be from an authorized FuzziBunz® retailer. (If you received the diapers as a gift, please contact the gift-giver for proof of purchase information.)
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