Mommy’s Own Return Policy
You may return any unused product within 7 days from the date your order is received for a refund of the purchase price, less any coupons used, shipping charges, and a restocking fee of 15% does apply. Your order must be returned with an RA (Return Authorization) number which you can obtain by calling 1-800-920-4711 or by e-mailing sales@mommysown.com. Your refund amount will be credited back to the credit card used for the original purchase. Merchandise purchased with gift certificates, store credits, or money orders will be issued a store credit.
Because of the nature of our products involving breast milk, if the item did not arrive defective the returned product must be in new, unopened, and unused condition, in the original packaging or with all hang-tags attached. All parts, accessories, or documentation must be included to insure full credit with an RA (Return Authorization) number. Any products returned to us that do not meet these criteria will not be accepted for return.
If your purchase arrives damaged or defective, please contact us within 5 days of receipt. We will arrange for replacement parts or new merchandise to be sent to you as soon as possible, and arrange for the damaged or defective item to be returned to us - all at our expense.
Return shipping costs are the responsibility of the customer, unless we made a mistake. Returned packages that are refused will be subject to a reduced credit for the cost of original shipping and return shipping, plus a restocking fee.
